Touch Point Tactics™, a Palo Alto, California based company, is focused on the impact of delivering excellence in touch point experiences people have within a company or with clients or vendors.

The methodologies are TACTICAL in nature. It is all about the “how” – how to get through the barrier; how to deliver a message, or how to present an idea, and how to communicate consistently through different touch point media such as conversations, voice mails, emails, etc.

Specifically, it is about executing a comprehensive communication experience – namely, what a client, a business prospect, a vendor, or a colleague would experience when dealing with you and/or others as representatives of the company.

Touch Point Tactics offers highly focused workshops, 1:1 coaching and professional consulting to help individuals and companies advance their communication impact.

Touch Point Tactics currently offers two workshops, both targeted at materially improving client, vendor and internal touch point experiences:

• The a2r2™ Kicks Butt Performance Model is primarily designed for the rapid achievement of excellence in a much needed high performance team environment. This is applicable for a single team/group, a collection of teams, groups, multiple divisions or regional offices. And the best part is that the results are measurable! It's equally valid for an individual alone.
• The Paratrooper Selling™Model is for those who are looking for a dramatically more effective and respectful alternative to the age old cold calling nightmare – especially in today’s competitive, marketing message rich environment. The workshop covers best practices and tools on how to stand out, how to get incremental lift in the number of first meetings with prospective clients and how to identify those who are ready to buy today/soon, as well as those who are prospects for future transactions. And, like the a2r2 methodology, it too is measurable!